Get in Touch With Us
Got a question about how we rank the highest payout online casinos in Canada, spotted something that needs updating, or just want to tell us what you think? This page covers how to reach Online Casino and what happens once your message lands in our inbox.
How to Get in Touch
Email is the best way to reach us. Write to [email protected] and a member of our editorial team will read your message personally — we do not rely on canned auto-replies to stand in for a real answer.
We aim to respond within a couple of working days. If you can, mention the specific casino brand, bonus, or page you're asking about — it helps us route your message to whoever knows that corner of the site best and get you a proper answer faster.
What We Can Help With
- Questions about payout speeds and rankings — If you want clarity on why a casino sits where it does in our comparisons, or how withdrawal times differ between operators, ask us directly.
- Corrections — Bonus terms, payment methods and licensing details change often. If you've noticed something on the site that looks outdated or inaccurate, we want to know so we can look into it and update accordingly.
- Casino suggestions — Think we've missed a Canadian-facing operator worth reviewing? Tell us the name and why it caught your attention.
- Partnership and editorial enquiries — If you represent a casino brand or a payment provider and want to discuss working with us, introduce your organisation and what you have in mind.
- Concerns about safe play — If gambling is causing problems for you or someone close to you, let us know in your message and we'll point you towards appropriate support resources rather than casino recommendations.
What to Include for a Faster Reply
A short, specific message gets answered quicker than a general one. Where relevant, include:
- The name of the casino brand your question relates to, if any
- Which page or comparison you were reading when the question came up
- Whether you're asking as a player, a researcher, or on behalf of a business
Why Contact Details Matter for Trust
A gambling comparison site is only as useful as its accuracy, and accuracy depends on readers flagging things that have moved on since we last checked. Bonus terms, deposit limits and even licensing arrangements at Canadian-facing casinos shift regularly, so if something you read here doesn't match what you see when you sign up, tell us. We would rather correct it than leave outdated information live.
This site does not process real-money transactions, verify identity documents, or handle account disputes on behalf of casinos — those matters sit between you and the operator you've registered with, and typically through their own support channels or the regulator that licenses them. If you're looking for a starting point on non-GamStop options as well, our page on trusted non GamStop casinos UK covers that territory separately.
What Happens After You Write to Us
Every message is read by a person, not filtered into a queue and forgotten. Straightforward questions usually get a direct answer within a couple of working days. More involved enquiries, such as partnership proposals, may take a little longer while we consult the right people internally — we'll let you know if that's the case rather than leaving you waiting without a word.
Thanks for taking the time to reach out. Whether it's a quick correction or a longer conversation, your feedback shapes how carefully we cover Canadian online casinos going forward.